Refund & Cancellation
Refund & Cancellation
We believe that you will be pleased with your purchase from KCEVE. we stand by our great products and prices, your orders are covered by the following.
If you purchase a product and find within 72 hours the price has dropped, we will refund the difference.
Have you seen the same product listed commercially somewhere else online? Tell us and in most cases we will beat the price. Find the product page on our website and click “Price Match” and make a claim.
If you fill in the wrong customer shipping address, you should bear 99% of the liability. If you have used the wrong address contact us as soon as you realize as once it is shipped we cannot change it.
If you wants to cancel an order within 24 hours after the payment has been confirmed, you will be eligible for a full refund. It is still possible to cancel an order after 24 hours but only until when it has been shipped. If an order has been shipped, we can not cancel or modify it anymore. It will have to be returned to us once your customer received it. We will only be able to issue a partial refund covering the price of the item(s) minus the shipping fees. More details,please contact with your sales manager.
3 Day Return To Us
For whatever reason if you are unsatisfied with your order within 3 days you can return it to us in new condition for a refund minus the shipping charges. spare parts products cannot be returned if installed to mobile phone and it’s working.
Items Damaged in Transit
If items were visibly damaged on receipt, we kindly ask you to support us by accepting the parcel and contacting us within 7 working days, as well as providing us with the proof as following:
1. Photos of the front and back sides of the packaging box
2. Photo, video, screenshot of the defective item
3. Photo, video, screenshot of the defect or defective area
Our sales manager will communicate with you for further information.
Repair Policy in Warranty Period
If any of your purchases is defective, and it’s no more than 1 year since receipt, you are entitled to a warranty repair, please kindly provide us with proof as below: pictures, videos to show the product now is defective. After informing us of the information and getting confirmation from us, you can send the items back for repairment.
Type of repair
Applicable charges (Buyer)
What to do
1. Incorrect Item Received. Unused condition; Please follow the warranty process and contact our Support Center and return within 7 days of the order being received; No damaged or defective on product accpectable. (Need send back all parts)
Customers must pay the shipping fees for returning
Return your defective KCEVE items, free of damage and in its original condition, please return the items to below Attn: sandy Address:3rd Floor, Building 25, Fifth Industrial Zone Tianliao,Guangming , City: SHENZHEN Zipcode: 518000 Country: China Tel: Contact your sales manager Tips: Recommend to send it by Post to avoid customs clearance delay,thanks
Discount deal Situation
1. Ordered product with mistake, no damaged or defective on product accpectable. .(Need send back all parts)
2. Only Sim card can not be recognized in local, No damaged or defective on product accpectable.(Need send back all parts)
Repairable, Non Refundable Situation
1. Artificial factor
Return shipping fees; Reship fees; Repair cost
The KCEVE Shop will send your items for repairing and will provide you with an estimate for additional costs when repairing
2）Misuse,unofficial firmware or software modifications or any others causes of damage are not covered;
3）Drops or falls
4）Water damage: Being dropped in water; Rain, fog or mist droplets ; Spilling liquid on the phone
5）Other Man-made damage
2. Any scratch or damage on packaging and appearance.
3. Any scratch or damage on the screen and motherboard, or other unauthorised third-party repairs.
4. Packages and accessories were not included when send back.
5. Has been discontinued and that has used more than a month.
Non Repairable, Non Refundable Situation
1. Not order from us.
2. Expired warranty or issues not covered by the Manufacturer’s Warranty.
Other warranty and return policy for special product will be provided in product catalogue, please read the following Product Warranty Terms and Conditions key note carefully.